TRIDENT is a major service provider for Compaq, including Digital systems, Concurrent, Cisco and SUN users in the U.S. and several foreign countries. TRIDENT has been providing computer services for these OEM's since 1990, and provides maintenance services to major corporations for these OEM's worldwide. The following advantages can be furnished to our customers:
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- Reduced overhead costs associated with contract administration
- A single point of contact for better responsiveness
- Increased service flexibility
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The TRIDENT maintenance philosophy is not to duplicate the current contractor's efforts at a lower cost, but to employ a pro active management and support concept which relies on creative maintenance solutions to reduce costs yet increase system reliability. Some of the service solutions which have been successful are:
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- The exclusive use of experienced computer support engineers who are thoroughly trained and knowledgeable of customer systems.
- Maintaining an inventory of spare parts for all components serviced, and maintaining critical spares on site.
- Locating hot spares in each area, with same day and next flight backup capabilities.
- Providing backup personnel and escalation of technical support.
- A streamlined arrangement which embraces responsiveness and problem solving capabilities.
- Training of site personnel to support first level diagnostics and maintenance.
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TRIDENT's approach is based upon applying senior level engineers to each service call and then having the requisite spares and hardware necessary for the individual to solve the service request within a short period of time. TRIDENT will responsively support all service requests at a level superior to what users are currently experiencing.
TRIDENT's management is committed to solving its customers' computer service needs. We view our approach as proactive and responsive, with the flexibility to meet our customers' total maintenance services requirements.
