TRIDENT offers a comprehensive package of professional services to support computer facilities including installation, preventive maintenance service, hardware audits and evaluations, consulting, maintenance training, spare parts, software support and disaster recovery services.

TRIDENT is committed to providing highly qualified technical personnel with directly applicable experience to meet our customers' maintenance service related needs. TRIDENT has been organized to provide personnel with directly applicable experience to support day to day service needs, as well as computer system development and upgrade efforts. These personnel, with strong operations, maintenance, training and simulator experience worldwide, add to our broad range of capabilities. In addition, our personnel have the expertise to support all aspects of computer services, including hardware and software configuration, development, upgrade, de bugging, repair and maintenance.

An established provider of computer maintenance services, TRIDENT has been supplying a full range of computer set up, installation, hardware maintenance and networking services for customers world wide. Our history of sustained growth in the competitive computer support field is based on our commitment to providing responsive service of the highest quality.

Response, without delay, is a concept on which TRIDENT has built its reputation. The layout of the TRIDENT offices is designed to enable us to respond quickly to the needs of all locations.

We supply our services 24 hours a day, 7 days a week. Our toll free number is monitored around the clock to ensure a personal response to each request for service. Our telephone support program is designed to offer help in pinpointing, identifying and solving any system or hardware problems, and to answer any system associated questions.

Our service program includes remote diagnostics as authorized, and parts replenishment to customer locations so that repairs can be performed expeditiously. Diagnosis of all reported problems begins at the operating system level, starting with the initial operating system message or system. The problem analysis will then be performed in a logical manner to subsystem level, to module level, to component/adjustment level or module replacement, all with the aid of necessary analyzers, scopes, test aids, diagnostics, error logs, status logs, fault logs or system status information.

Once a service call is placed, our personnel provide continuous support to repair the system, remaining on site to get the system operating as quickly as possible.

TRIDENT presently provides comprehensive computer hardware support services throughout the world to our established existing customer base as well as to new Compaq, including Digital Systems, Concurrent, Cisco and SUN clients. The services are provided in a manner which emphasizes some degree of distinctiveness such as personnel qualifications, extraordinary professionalism, superior responsiveness and/or customer satisfaction. The goal is to provide the most effective and quality driven service to the people who count the most, our customers. By placing customers first, The Company will be successful and profitable regardless of the market share or competition. TRIDENT maintains a distinctive image in order to provide the "value added" services that are necessary to attract quality people and provide quality service. These services are provided by highly skilled, national level service engineers with many years of experience and selective training of both computer software and hardware systems.