The most costly element of your information technology (IT) systems and Networks is not the technology it's the resources required to keep them running efficiently. And TRIDENT's maintenance services can help you optimize those resources.
TRIDENT maintenance services deliver a complete range of options to meet your specific requirements and budget. Remote diagnostics and technical support and around the clock, 7x24 remote support are available form our Customer Support Center in Eatontown, New Jersey. This center is our core staff of software analysts, network, engineering and customer support professionals who are experts in IT systems, networks and LAN/WAN internetworking environments. Our customers benefit from immediate access to sophisticated diagnostic, monitoring and trouble resolution services.
Whether you prefer 7x24 coverage or next day parts service, TRIDENT offers flexible support programs designed to meet your needs. All our service programs include remote telephone support 24 hours a day, seven days a week.
The TRIDENT service programs bring together the best of two worlds. We offer sophisticated remote diagnosis and solutions capabilities plus a field support infrastructure that combines in house expertise with a worldwide network of TRIDENT Service Providers.
With TRIDENT's service distribution system, we create a unique logistics and parts delivery infrastructure to maximize the efficiency of our service delivery capabilities. By partnering with select companies that specialize in parts and equipment storage/shipping, we ensure the right part is shipped at the right time, to the right location. And this system is supported by our Parts Depot facilities, which are strategically located near major distribution hubs.