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Trident Computer Resources, Inc. (Trident), established in 1990, is a Compaq Solutions Provider and a Global Solutions Provider.
Today's most successful corporations rely more and more on outsourcing some of their services. Companies are finding it's no longer cost effective to retain the full-time staff needed to design, install and maintain today's heterogeneous computing environments. This is where Trident IT Services customized service solutions can augment just about any corporation's staff---by providing a quality computer maintenance program at a very competitive price.
Trident's IT maintenance group, headquartered in Eatontown, NJ, provides services on a "24 - 7" basis. We are a Compaq and Digital "classic" Authorized Enterprise* Reseller (CAER).
We focus on serving mid-sized companies with customized services. In addition to remedial services, we also provide remote systems and network management, and TRIDENT services a variety of platforms including VMS, Windows, UNIX, Sun, and CISCO.
Remedial and Preventative Maintenance Services
- Trident Services offers a variety of hardware repair contract options to suit your changing needs. From basic carry-in repair work to rapid-response, on-site service for mission critical systems.
- Standard On-Site Service Packages include: all parts and labor, four-hour response times during regular business hours, 8 a.m. to 5 p.m., Monday thru Friday (except holidays).
- More responsive services are available with Optional Coverage including:
- 24 hour x 7 day critical support
- 16 hour x (5,6, or 7 day)
- 12 hour x (5,6, or 7 day)
- Custom support available, including committed critical spares and on-site parts stocking
- Committed response time at all levels
- Warranty uplift services
- Manufacturer software support
- Custom phone support
- Remote monitoring and analysis
- Managed-care service contracts
- Proactive scheduled maintenance included with on-site services
Consulting Services
- Network analysis, design and implementation
- Remote systems and network management
- Hardware and software installation and upgrade services
- Performance/capacity analysis and planning
- SAN (Storage Area Network) assessments, planning installation, implementation and start-up services.
- System performance analysis and tuning.
- System deployments, installation/ de-installation/ relocation
- Project management and support services
Competencies
- AlphaServers/Alpha workstations
- Storage arrays and systems
- Classic Digital; VAX, MicroVAX, VAXstation, PDP-11
- Compaq and third-party peripherals
- SUN Solaris/enterprise servers
- LAN/WAN, Ethernet
- Compaq Reseller and solution provider
- Additional vendor relationships to provide logistics and engineering support on a wide variety of equipment.
- VAR- Value Added Resller
- Experienced engineering staff with an average of 15 years experience.
Trident integrates our services with Compaq and our authorized service partners to provide customized solutions. Compaq software support packages include:
- Bronze support - Enhanced support
- Silver support -- High availability support
- Gold support -- Business critical environments
- Platinum Support - A fully customized statement of work program
Certifications
- Compaq Authorized Enterprise Reseller (CAER)
- Engineers of all levels on call 24 x 7
- A+ certified engineers
- MCSE and CISCO certified
- SUN Competency 2000 Certified
- Windows 95/98/NT/2000, UNIX (Tru64, Digital, Solaris) VMS, OpenVMS, MicroVMS, and storage.
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